Frequently Asked Questions

Your device must be eSIM capable and unlocked. Most recent iPhones, Google Pixel phones, Samsung Galaxy S and Z series, and many newer Android models support eSIM. If you bought your phone through a network on contract, please check that it is unlocked before purchase.

Install your eSIM before your trip while connected to good Wi-Fi. Your data plan starts counting down when it first connects on the destination network. If you install at home it will not start until you arrive and the eSIM registers on a supported network in your destination.

Connect to Wi-Fi.

Open Settings on your phone and choose Add eSIM.
Scan the QR code from your Planet eSIM email or use the manual activation code provided.

Set the eSIM as your Mobile Data line. Keep your physical SIM for calls and texts if you wish.

Use Settings then Add eSIM then Use QR Code. Do not use the camera app on Android.

Increase screen brightness or print the code.

Switch to manual installation using the activation string in your email.

Ensure the Planet eSIM is selected as your Mobile Data line.

Turn Data Roaming ON for the eSIM profile.

Turn Mobile Data Switching OFF on iPhone.

Restart your phone after landing.

On Android, try selecting a different network under Network Operators if available.

Most plans set APN automatically. If data does not start after following the steps above, check your plan email for the APN name and enter it under Mobile Data Network settings.

Yes. Keep your physical SIM active for calls and SMS on your usual number. Set Planet eSIM as the Mobile Data line. This avoids roaming charges while you stay reachable.

Our travel eSIM plans are data only. Calls and texts use apps like WhatsApp, FaceTime, Telegram, or any VoIP app over data. Your physical SIM remains available for regular calls and SMS if your device supports Dual SIM.

Most plans allow hotspot. Some networks may restrict tethering or apply fair use. If hotspot is critical for you, check the plan description before purchase.

Plans are marketed at up to 4G or 5G where available. Actual speed depends on local network conditions, device, and congestion. Unlimited and large bundles may include fair use policies or speed management. See your chosen plan details for any limits.

Use the link in your Planet eSIM email to open your usage dashboard. You can see remaining data, plan expiry, and top up options if supported for your plan.

Many plans support top up from your usage dashboard. If top up is not available for your plan, you can purchase another eSIM or a new plan and install it alongside your current one.

Country plans work in a single destination. Regional plans work across listed countries in that region. Check the plan page for the exact coverage list before purchase.

We partner with leading local carriers in each destination. Your phone will automatically attach to one of our partner networks with the best signal. On Android you can try manual selection if needed.

eSIMs are generally one time installs and are not transferable once activated. If you change or reset your device, you will need to purchase a new eSIM.

We can refund unused plans that have not been installed or activated within 30 days of purchase. Installed or activated eSIMs are not refundable. If you experience a technical issue, contact support with logs and screenshots so we can investigate.

Some countries have regulatory restrictions that can affect eSIM activation or VoIP. Always review the plan page for any local limitations before purchase.

We do not offer a self service management portal yet. For bulk or corporate orders, contact us with your requirements and we will provision and track eSIMs for you.

Yes if your 2FA uses apps or email. SMS 2FA tied to your usual number will still arrive to your physical SIM if it remains active. Plan ahead if your bank requires SMS to your home number.

Set Planet eSIM as the Mobile Data line.

Turn off Data Roaming on your home SIM.

On iPhone, turn Mobile Data Switching off.

Check your Spam folder. Search your inbox for “Planet eSIM” and your order number. If you still cannot find it, contact support with your order email and payment reference.

Reach us via our Support page. Please include your order number, device model, destination, and your Mobile Data settings to speed up troubleshooting.