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Privacy Policy – Planet eSIM

Introduction

At Planet eSIM (part of Planet Telecom Ltd), we take your privacy and data protection extremely seriously. As your trusted telecoms provider, we respect your rights and handle your personal information with care and transparency.

Like most businesses, we need to collect and process certain information about our customers. This policy explains what we collect, why we collect it, how long we keep it, and the rights you have over your information.

Before we get into the detail, we promise:

  • To give you control over your data and preferences

  • To store everything we hold about you securely

  • Never to sell or monetise your data

What we need

Planet Telecom Ltd will be known as the ‘Controller’ of the personal data you provide to us.

We only collect the information necessary to provide our services. This may include:

  • Name

  • Billing address

  • Email address

  • Phone number

  • Payment details (processed securely through third-party providers – we do not store full card details)

  • Device compatibility information (to ensure your eSIM works properly)

We do not collect special category data (e.g. health, religion, political beliefs).

Why we need it

We use your data in order to:

  • Process and deliver your eSIM order

  • Provide customer support and service updates

  • Issue invoices, receipts, and notices in line with your contract

  • Improve our website and services (via analytics and cookies, with your consent)

We will never collect personal data from you that we don’t need in order to provide these services.

What we do with it

All personal data is processed by our staff in the UK. For IT hosting, payment processing, and email communications, your information may be stored on secure services within the UK, European Union, or trusted providers outside the UK/EU.

Where data is transferred internationally (e.g. by US-based service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

We do not share your data with third parties except where necessary to provide our service (such as payment providers, fraud prevention, or legal compliance).

Cookies and analytics

Our website uses cookies to improve your browsing experience and to measure how visitors use our site. These may include:

  • Essential cookies (needed for checkout and account login)

  • Analytics cookies (e.g. Google Analytics)

  • Advertising cookies (e.g. Google Ads, Meta/Facebook Pixel, where applicable)

You will be asked to consent to non-essential cookies via our cookie banner, and you can change your preferences at any time.

How long we keep it

We are required under UK tax law to retain your basic personal data (name, address, contact details, order history) for at least 6 years, after which it will be securely deleted.

Marketing data (such as your email preferences) will be retained until you unsubscribe or ask us to remove it.

Marketing

With your consent, we may use your name and email address to inform you about new products, offers, and updates. You can opt out at any time via the unsubscribe link in our emails or by contacting us directly.

We never share your marketing information with third parties.

What are your rights?

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the data we hold about you

  • Correct or update your personal data

  • Request erasure of your data (“the right to be forgotten”)

  • Restrict or object to processing

  • Request a copy of your data in a portable format

  • Withdraw consent at any time (for example, to stop marketing)

If you wish to exercise any of these rights, please contact our Data Protection Officer.

Data Protection Officer (DPO)

Planet Telecom Ltd is the Data Controller for Planet eSIM.

Our appointed DPO is:

Alex Deutsch

Planet Telecom Ltd
23 Hinton Road
Bournemouth
BH1 2EF

Email: alex@planet.uk

If you have any concerns that we are not able to resolve, you can raise them directly with the Information Commissioner’s Office (ICO) at www.ico.org.uk.