Refund Policy – Planet eSIM

Overview

Because eSIMs are digital products, our refund policy is slightly different from that of physical goods. Please read carefully before making your purchase.

We offer refunds in the following situations:

• The eSIM has not yet been installed or activated.

• There was a technical issue on our side preventing your eSIM from being delivered or activated.

• The plan purchased is not compatible with your device and you contact us before attempting installation.

Once an eSIM has been successfully installed, scanned, or activated, it is considered used and is no longer eligible for a refund.

Refund process

To request a refund, please contact us at support@planet.uk with your order number and details of the issue. We may ask for confirmation (such as screenshots) to verify the status of your eSIM.

If your request is approved, your refund will be processed back to your original method of payment. Please allow up to 10 business days for the credit to appear on your account, depending on your bank or card issuer.

Late or missing refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank or card account again.

2. Contact your card provider, as posting times may vary.

3. Contact your bank, as there is often processing time before a refund is shown.

If you’ve done all of this and still have not received your refund, please contact us at support@planet.uk

Sale items

Only regular priced plans may be refunded. Sale or promotional purchases are non-refundable unless required by law.

Exchanges

As eSIMs are digital products, we do not offer exchanges. However, if you purchased the wrong plan and have not yet activated it, please contact us and we will do our best to assist.

Need help?

If you have any questions about this policy or whether your purchase qualifies for a refund, please contact us at:

support@planet.uk